Shipping, Delivery and Returns
We aim to post all orders within 1 working day of approval of the design proof.
Orders are posted standard 1st class Royal Mail. We do not have tracking numbers.
As these are all personalised products we do not accept returns, unless there is an error which is our fault. Should you have any issues with your order please contact us at firstname.lastname@example.org and we will do our best to resolve any issues.
FREE postage within UK 1-2 working days
£5 Flat fee EU countries 3-4 working days
£5 Flat fee Rest of world 5-7 working days
Customs and Excise
It is the responsibility of you, or your customer, to handle any customs charges which may arise. However, we have good news: the majority of countries allow low-value shipments to pass through without any charges.
In the US, for example, the minimum value before duty is applied is $800. With our prices, your order will almost certainly fall short of that amount!